CELLY Refund & Cancellation Policy

Effective Date: October 10, 2026

1. General Policy

CELLY provides digital beat licenses and professional stereo mastering services. Orders are fulfilled manually after successful payment confirmation.

This policy explains how cancellations, refund requests, duplicate payments, and service issues are handled. All requests are reviewed fairly and in accordance with applicable law and payment-provider requirements.

2. Beat License Purchases

Beat license purchases provide access to digital audio files and the applicable license agreement.

Because digital files can be delivered electronically, a change of mind after delivery may not qualify for a refund. However, customers may contact CELLY if they receive the wrong files, cannot access their purchase, experience a duplicate charge, or encounter another legitimate fulfillment issue.

CELLY will investigate the issue and, where appropriate, arrange corrected delivery, replacement access, or a refund.

3. Exclusive Rights Purchases

Exclusive Rights purchases are handled with particular care because the beat may be removed from public sale after payment is confirmed.

Customers should review the Exclusive Rights agreement and the product description before paying. If CELLY cannot fulfill a confirmed exclusive purchase, the customer will be offered an appropriate resolution, including a refund where applicable.

Previously granted valid nonexclusive licenses remain valid following an exclusive purchase.

4. Mastering Orders

CELLY's mastering service is professional stereo mastering only. The service fee is $20 unless another price is expressly displayed and agreed upon.

If CELLY has not started work, a cancellation and refund may be possible upon request. If work has started or the completed master has been delivered, the amount eligible for refund will depend on the work performed, the circumstances, and applicable law.

If CELLY cannot complete an accepted mastering order, CELLY will contact the customer to arrange an appropriate resolution, including a refund for services not provided where applicable.

Customers must submit audio files that meet CELLY's published technical requirements. If a file requires replacement, customers will be contacted. Additional work outside the original service is not included unless separately agreed.

5. Orders Rejected Under the Christian Music Policy

CELLY accepts only Christian music projects consistent with its faith-based mission. Profanity, explicit language, vulgarity, and inappropriate content are prohibited.

CELLY may reject or cancel an order that violates this policy. If CELLY cancels an order before providing the purchased service or digital deliverables, any refund will be assessed fairly according to the circumstances, the work already performed, and applicable law.

6. Failed, Pending, or Abandoned Payments

Orders with failed, pending, or abandoned payments are not eligible for delivery because payment has not been successfully confirmed.

If a payment appears to have been charged but the order remains unconfirmed, customers should contact CELLY with the transaction details so the payment can be checked.

7. Duplicate Payments and Incorrect Charges

If a customer believes they were charged more than once for the same order or charged an incorrect amount, they should contact CELLY promptly.

After verification, CELLY will correct any confirmed duplicate or erroneous charge as appropriate.

8. How to Request a Refund

To request a refund or cancellation, contact CELLY through the contact information provided on the website.

Please include:

• The name and email address used for the order.

• The order or payment reference, if available.

• The product or service purchased.

• A brief explanation of the issue.

CELLY may request additional information needed to verify the transaction and resolve the request.

9. Processing and Payment Returns

Approved refunds will be submitted through the original payment method where possible. The time it takes for funds to appear depends on the payment provider and financial institution.

Customers should not assume a refund has been completed until CELLY confirms that it has been issued.

10. Legal Rights

Nothing in this policy removes or restricts any refund rights, consumer protections, or other remedies that cannot legally be excluded under applicable law.

11. Policy Updates

CELLY may update this policy periodically. The current version and effective date will be displayed on the website.

CELLY — All for the Glory of God.